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Categories

FAQ

Search Keywords

Search for general terms like “Xerox 3300 MFP “and "Xerox 106R01411” or type in specifics, like product lines or item numbers You may narrow your search results by choosing one of the options on the left navigation bar once your results have been displayed.

Can't find an Item?

SMKGC has over 20,000 products in stock and ready to ship. If you are unable to find what you are looking for, please contact one of our sales associates for assistance at 1800 765 9503.

Browsing Our Categories

You can browse through our web site by clicking on the category buttons on the left navigation bar on every page. These category links will enable you to look through our products by each specific category group.

Adding Items to Your Cart

You can add items to your shopping cart by either using our search engine to find the item(s) that you wish to purchase or by browsing through our categories. Once you find an item(s) you'd like to buy, simply hit the "Add to Cart" button for the item(s) you are interested in, to add the selected item(s) to your shopping cart. At this point, you can change the quantity of items you'd like to order, delete an item, empty the shopping cart, continue shopping, or check out.

What is your shipping and return policy?

For our Shipping and Return Policy please refer to our "Shipping & Returns".

WHY DO I NEED TO SETUP AN ACCOUNT?

An account must be set up to purchase products from SMKGC.COM. Once information is filled in, it will be saved and automatically be filled in each time you make a purchase in the future. This account will provide a login name and password that allows you to easily order online and use other features within the site.

Back Orders

We try our best to complete your order but there are times when one or more of those items need to be backordered. In such cases, we will only charge and ship out the products that are available. Immediately after your backordered product becomes available, it will be sent to you.

Your Credit Card will only be charged at the original time of purchase for those products sent to you. Backorders will be charged and shipped as they become available. You will not be charged shipping fees a second time on backordered products.

WHAT IS THE PURPOSE OF A PASSWORD?

A password will keep others from viewing your information and prevent others from making purchases in your name. Only you and our servers will have this password. Having a password will insure your information and privacy are protected

Problems with your order?

We value your calls for questions, advice, clarification, or any additional information about a product we sell. Please do not hesitate to give us a call for any of the above reasons. We may be reached at the address, phone numbers, and email addresses at "Contact Us".

Can I check the status of my order after I placed the order?

YES. Our site features online order tracking in the "Track Order" section. If you've ordered from SMKGC.com by phone and did not receive an Internet password from your agent, please call 1855 2555 765

How often is your site updated?

Our site is updated multiple times per day. This ensures that our site is always fresh with content and products.

If I encounter a problem with your site, to whom should I report this to?

If you find a problem with our website, please e-mail us with the details of the problem to "Contact Us".

Does your site use cookies?

Yes. Our site makes use of "cookies" to keep track of your identity when you place online orders or check the status of an order. They are in no way harmful or intrusive to your hard drive. It is simply the most effective way to provide quality service to our customers.