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Return / Refund



  • Physical damage caused by shipping must be reported within 3 days after the delivery date shown in records.
  • 15% restocking fee and return shipping charges apply on return.
  • Physical damage to any product will void the warranty of the product.
  • All defective products must be return in original packaging along with all documents, accessories and carefully packed.
  • Shipping and Handling cost is non refundable if the order already shipped out and returns to us; Even if the order is defective.
  • All returns must have a copy of the invoice or order number on a piece of notes for identification purpose; Otherwise, we have no idea who to contact or refund to.
  • We will not issue refund for damaged condition package.
  • Defective product return will not be accepted without prior authorization from employee of SMK Cartridges.
  • Defective item must be return within 3 business days of purchase date mentioned on the invoice of SMK Cartridges.
  • Customer needs to be responsible for shipping cost for non-defective products.
  • The product must be fit for resale condition accompanied by, including but limited to, the original packaging, manuals and all promotion items or gifts received.
  • Order number or information to identify the order must be included with the return.
  • The customer is responsible for any loss and damage, we suggest items delivery should be insured and packed with care.

 We will not refund if the return does not match the above condition.

Customer must obtain authorization for each returning products. No action will be taken if the product(s) return to us without authorization. If products that are qualify for refund or replacement, including but not limited to return products without original packaging, manuals & accessories, or return any products not purchased from SMK cartridges.

Refund will be given after the product is checked by SMK employee. We reserve the right not to replace product but only refund the product.

We do not extend warranty for any replacement or exchange products.

Incorrect product purchased due to website error, must be reported to us to obtain authorization in order to receive refund. Once we confirm we will arrange return and refund.

Page yield problem determined caused by the cartridges to print less than 50% which confirmed is not caused by misuse or improper maintenance, Will not be refunded.