- Our default shipping method is ground, which may take 2 - 7 business days to be delivered.
- Please make sure your billing and shipping addresses are on file with your credit card company. Otherwise, our approvals department will need to contact you and your bank, causing your order to be delayed.
- Most orders received afternoon EST Friday and orders placed on the weekend will be shipped Monday or next business day. Orders will be shipped when all items have been gathered. Items will not be shipped individually.
- We do not ship internationally. Currently, we only ship within Canada.
- Cancellations after noon time and incorrect orders will be subject to a 10% administration fee.
- If the order has been shipped then the customer will be subject to a 15% restocking fee.
- Standard Shipping and Handling: $8.95 per order plus $1.00 per item within Ontario, Manitoba & Quebec, $13.95 plus $1.00 per item within Rest of Provinces, and $18.95 plus $1.00 per item within Territories.
- If you are missing an item(s), email our customer service for Order Status.
- In some cases a package can be lost by the carrier and never arrived to the customer SMK Cartridges can either reship the package or reimburse the customer for the money if the package is claimed within 30 days after the date of purchase. The claims are applicable for packages with tracking number or packages delivered to wrong addresses. No claims will be taken past the 30 days.
- Incorrect address information would include: missing apartment or suite number, wrong house number, missing company name, wrong postal code, incorrect province, multiple addresses listed in the street field, or any other error which would render the package undeliverable resulting in it being either returned to us, or held for correct address information by the carrier. Should SMK Cartridges hold your order as ‘undeliverable’ due to incorrect addresses you supplied, we will not be responsible for any delayed delivery. The order will not be re-shipped out until the correct shipping address is provided. Please double check your shipping address for accuracy. If however, the items were already shipped out, the incorrect address would render the package to be returned to SMK Cartridges or held by the shipping carrier for address correction, the shipping carrier will charge the fee including any address correction charge, shipping, duty and the brokerage fee. This fee will be billed to the credit card the order was placed with.
- Please remember that NO CLAIMS WILL BE TAKEN PAST THE 30 DAYS.
- We do not refund shipping cost.